Refund policy

Last updated: October 10, 2026

No Returns, No Refunds

At Pikify, all sales are final. We do not accept returns and we do not offer refunds on any order, except where required by law.

7-Day Exchange Policy

We want you to love what you order. If something isn't right, we offer a 7-day exchange window from the date of delivery, subject to the following conditions:

The item must be unused, unwashed, and in its original condition, with all original packaging and tags intact.
You must contact us within 7 days of delivery at pikify.official@gmail.com to request an exchange.
Exchanges are subject to stock availability of the replacement item.
Only one exchange is permitted per item.
Items marked as sale or final sale are not eligible for exchange.

How to Request an Exchange

Email pikify.official@gmail.com with your order number and clear photos of the item.
Once your request is reviewed and approved, we'll share instructions for returning the item to us.
After we receive and inspect the returned item, your replacement will be dispatched within 3-5 business days.
Return shipping costs are the customer's responsibility, unless the item is damaged, defective, or incorrect (see below).

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery at pikify.official@gmail.com with photos of the issue. We'll offer a free replacement or a refund, at Pikify's discretion.